0844 2415 649

Calls to this number cost 7p / minute plus your network operator’s access charge.

The Importance of Customer Service and Contacting Wise

Customer service plays a crucial role in ensuring a positive experience for individuals who interact with companies like Wise. Wise is a financial technology company that offers services like international money transfers and multi-currency accounts. With a strong focus on customer satisfaction, Wise understands the significance of providing reliable and efficient customer support.

There are various reasons why someone might need to contact Wise’s customer service. It could be to resolve an issue with a money transfer, inquire about account options and fees, seek technical assistance, or simply have questions about the services provided. Whatever the reason, contacting Wise’s customer support team is the best way to get the help needed.

Wise, formerly known as TransferWise, was founded in 2011 and is based in the United Kingdom. The company’s mission is to make international money transfers faster, cheaper, and more transparent. Wise is a popular choice for individuals and businesses alike, as it offers competitive exchange rates, low fees, and a user-friendly platform.

How to Contact Wise

If you need to get in touch with Wise for assistance or support, there are several ways to do so. You can reach out to their customer service team through the phone by dialling 08442415649. Alternatively, you can visit their website and access their live chat feature for real-time assistance.

Wise also provides email support for non-urgent inquiries. If you prefer a more traditional approach, you can write a letter to their physical address. Additionally, Wise maintains active social media profiles on platforms like Twitter and Facebook, where you can engage with them and seek assistance.

Opening Hours


Generally, it is advisable to contact companies during regular business hours for quicker assistance. A typical timeframe to reach out is between 9 am and 5 pm on weekdays, as this is when customer service teams are most likely to be fully staffed and available to provide support.

Benefits of Calling Wise for Assistance

Calling the Wise contact number provides numerous benefits when seeking assistance. For technical support, experienced representatives can diagnose and help resolve any issues you may be facing with the platform or transactions. If you have billing inquiries, such as understanding fees or resolving payment discrepancies, calling Wise can provide clarity and prompt resolution.

Similarly, if you are looking to perform complex transactions or require guidance on specific features of Wise’s services, speaking directly to a knowledgeable representative can ensure that you receive accurate and personalized assistance. By calling Wise, you can save time by getting immediate help rather than waiting for a response through other communication channels.

Wise – Frequently Asked Questions

1. Can I send money from any country through Wise?

Yes, Wise supports money transfers from a wide range of countries and currencies. Simply check their website for the list of supported countries.

2. How long does it take for a money transfer to be completed?

The time it takes for a money transfer to be completed can vary depending on various factors such as the currencies involved and the payment method. Wise provides estimated delivery times during the transfer process.

3. What are the fees associated with using Wise?

Wise prides itself on transparent pricing. You can find detailed information about their fees on their website. Keep in mind that fees can vary based on factors such as the transfer amount and currency.

4. Can I use Wise for business transactions?

Yes, Wise offers services for both personal and business use. They have specific features and options tailored for the needs of businesses.

5. How secure is Wise?

Wise takes the security of customer information and transactions seriously. They employ robust encryption and authentication measures to ensure data protection.

6. Does Wise have a mobile app?

Yes, Wise offers a mobile app available for both iOS and Android devices. The app allows you to conveniently manage your Wise account and initiate transfers on the go.

7. What happens if there is an issue with my money transfer?

If you encounter any issues with your money transfer, you can contact Wise’s customer service team for assistance. They will work to resolve the issue in a timely manner.

8. Can I cancel a money transfer through Wise?

In most cases, Wise does not support cancellation of money transfers once they have been initiated. It is essential to double-check the transfer details before confirming the transaction.

9. How can I check the status of my transfer?

You can track the status of your transfer by logging into your Wise account and accessing the transaction details. Wise also provides notifications via email or SMS to keep you informed.

10. What if I have a complaint or need to provide feedback?

If you have a complaint or wish to provide feedback, Wise encourages you to contact their customer service team. They strive to address any concerns and continuously improve their services based on customer feedback.