0844 2415 669

Calls to this number cost 7p / minute plus your network operator’s access charge.


Virgin Media is a telecommunications company based in the United Kingdom. They provide a range of services including broadband, TV, mobile, and landline. With a strong focus on customer satisfaction, Virgin Media understands the importance of reliable customer service. Whether you’re facing technical issues, billing concerns, or simply need assistance, contacting their customer support team is crucial. The customer service phone number, 08442415669, is the primary and most effective way to get prompt help and support. With professional and knowledgeable representatives, Virgin Media aims to provide the best customer service experience in the industry.

How to Contact Virgin Media

There are various ways to get in touch with Virgin Media’s customer support team. Here are the different channels available:

1. Phone: Dial the customer service phone number, 08442415669, to speak directly to a representative.
2. Live Chat: Visit the Virgin Media website and look for the live chat option to chat with a support agent instantly.
3. Email: Send an email to the dedicated customer support email address provided on the Virgin Media website.
4. Social Media: Connect with Virgin Media through their official social media profiles for assistance or inquiries.
5. Physical Locations: For in-person support, visit one of Virgin Media’s physical store locations.

Opening Hours

Monday until Sunday, 8am until 10pm

When it comes to contacting companies in general, the best times to call are usually during weekdays between 9 a.m. and 5 p.m. as call volumes tend to be lower. However, Virgin Media provides 24/7 customer support, ensuring assistance is available whenever you need it.

Benefits of Calling Virgin Media Contact Number

Calling the Virgin Media contact number offers several advantages for customers. By directly speaking to a representative, you can:

– Get instant assistance with technical issues like internet connectivity, TV signal problems, or mobile network troubleshooting.
– Resolve billing concerns, such as understanding charges, disputing incorrect bills, or updating payment information.
– Receive guidance on purchasing new services, upgrading existing plans, or cancelling subscriptions.
– Seek information about service availability, upcoming promotions, or package customization.

Virgin Media – Frequently Asked Questions

1. How can I improve my internet speed?

To improve internet speed, try restarting your modem/router, ensuring there are no physical obstructions, and closing unnecessary background applications.

2. What should I do if my TV channels are not working?

If TV channels are not working, try re-tuning your TV, checking cable connections, or contacting Virgin Media customer support for further assistance.

3. How can I check my billing statement?

You can check your billing statement by logging into your Virgin Media online account or contacting customer support for a detailed breakdown.

4. What should I do if I forget my account password?

If you forget your account password, visit the Virgin Media website and follow the instructions to reset it.

5. Can I upgrade my broadband plan?

Yes, you can upgrade your broadband plan by contacting Virgin Media’s customer support, who will guide you through the process.

6. How do I cancel my Virgin Media subscription?

To cancel your Virgin Media subscription, contact customer support or visit a physical store location to discuss the cancellation procedure.

7. What should I do if I have a problem with my landline phone?

If you encounter issues with your landline phone, check all connections and try restarting the phone. If the problem persists, contact Virgin Media for further assistance.

8. How do I set up my Virgin Media email account?

To set up your Virgin Media email account, follow the step-by-step instructions provided on the Virgin Media website or contact customer support for guidance.

9. Is Virgin Media available in my area?

To check if Virgin Media services are available in your area, visit the Virgin Media website and enter your postcode in the service availability checker.

10. What are the different TV packages offered by Virgin Media?

Virgin Media offers a variety of TV packages, including Mix, Maxit, and Ultimate Oomph, each with different channel offerings and features. Visit their website or contact customer support for more information.