0844 2415 673

Calls to this number cost 7p / minute plus your network operator’s access charge.

About Victoria Plum

Victoria Plum is a UK-based company that specializes in selling high-quality bathroom products and accessories. They offer a wide range of items, including bathroom suites, showers, baths, taps, furniture, and more. With a commitment to exceptional customer service, Victoria Plum aims to provide support and assistance to their customers whenever needed.

Customer service plays a vital role in ensuring customer satisfaction, as it allows individuals to seek help or guidance regarding their purchases, delivery, installation, or any other concerns they may have. Contacting Victoria Plum’s customer support team is the best way to obtain assistance and resolve any issues that may arise during the purchasing process or post-purchase.

How to Contact Victoria Plum

There are several ways to get in touch with Victoria Plum’s customer service:

  • By calling their customer service phone number, 08442415673, where their friendly support staff can assist with any inquiries or problems.
  • Through email, where customers can send their questions or concerns to the designated email address.
  • By visiting one of Victoria Plum’s physical store locations, where customers can receive personalized assistance.
  • Using the chat feature on Victoria Plum’s website to chat with a customer service representative in real-time.
  • Through their social media profiles, customers can reach out and connect with Victoria Plum for support or updates.

Opening Hours

Monday - Friday, 8:30am - 5pm ; Saturday, 9am - 5.30pm ; Sunday

When it comes to contacting companies, it’s important to consider the best times to reach out. In general, it is advisable to contact Victoria Plum’s customer service during regular business hours, from Monday to Friday. This ensures that there is a higher chance of getting quick and efficient assistance. Furthermore, it may be beneficial to avoid peak times, such as lunch breaks or early mornings, to minimize potential wait times.

Benefits of Calling Victoria Plum

Calling the Victoria Plum contact number provides numerous benefits for customers:

  • Immediate assistance: Speaking directly to a customer service representative ensures prompt responses and immediate resolution of any issues.
  • Clear communication: Phone conversations allow for clear and concise communication, reducing the risk of misunderstandings.
  • Expert guidance: The customer service team at Victoria Plum possesses expert knowledge and can provide assistance tailored to the customer’s specific needs, whether it be technical support, billing inquiries, or general advice.
  • Personalized solutions: By speaking directly to a representative, customers can receive personalized solutions and recommendations that address their unique concerns.

Victoria Plum – Frequently Asked Questions

1. What is the delivery timeline for Victoria Plum products?

Victoria Plum aims to deliver products within a specific timeframe. Delivery times may vary depending on the type of item, its availability, and the customer’s location. However, customers can expect to receive an estimated delivery date during the ordering process or by contacting the customer service team.

2. How can I track my order?

Once an order is placed, Victoria Plum provides tracking information that allows customers to monitor the progress of their delivery. This information can generally be found in the customer’s order confirmation email or by contacting the customer service team for further assistance.

3. What should I do if I receive a damaged or faulty product?

If a customer receives a damaged or faulty product, they should immediately contact Victoria Plum’s customer service. The team will help resolve the issue by providing a replacement, arranging a return, or offering any necessary repairs or refunds.

4. Can I cancel or make changes to my order?

Customers who wish to cancel or make changes to their orders should contact Victoria Plum’s customer service as soon as possible. The team will assist in processing the request and updating the order accordingly.

5. What payment methods does Victoria Plum accept?

Victoria Plum accepts various payment methods, including major credit cards, debit cards, and online payment platforms. Additional details regarding payment options can be obtained by contacting the customer service team.

6. Are there any discounts or promotions available?

Victoria Plum periodically offers discounts and promotions on their products. Customers can stay updated on current offers by visiting the website’s promotions section or subscribing to their newsletter. Alternatively, contacting the customer service team can provide information on any ongoing discounts or promotions.

7. What warranty does Victoria Plum provide?

Victoria Plum offers warranties on their products, which may differ depending on the item purchased. Customers can find detailed warranty information on the product’s page on the website or by contacting customer service for specific details about their purchase.

8. Can Victoria Plum provide assistance with bathroom design or installation?

Yes, Victoria Plum can offer guidance and assistance with bathroom design and installation. Their knowledgeable customer service team can provide expert advice and recommend products that suit the customer’s requirements. They can also provide information on recommended installers or professionals who can assist with the installation process.

9. What is Victoria Plum’s returns and refund policy?

Victoria Plum has a returns and refund policy in place. If a customer wishes to return a product or request a refund, they should refer to the information available on the website or contact the customer service team for specific instructions regarding their situation.

10. How can I provide feedback or lodge a complaint?

Customers can provide feedback or file a complaint by reaching out to Victoria Plum’s customer service team. The team will carefully review the feedback or complaint and take appropriate action to address the customer’s concerns.