0844 2415 722

Calls to this number cost 7p / minute plus your network operator’s access charge.

About Thames Water

Thames Water is a leading water company in the UK, providing essential water and wastewater services to millions of customers across London and the Thames Valley region. They are responsible for the treatment and distribution of drinking water, as well as the collection and treatment of wastewater. As a vital utility company, Thames Water understands the importance of delivering excellent customer service to ensure customer satisfaction.

How to Contact Thames Water

There are several ways to get in touch with Thames Water’s customer service team:

  • Phone: Call 08442415722 to speak directly with a customer service representative.
  • Email: Send a message through the online contact form on the Thames Water website.
  • Live Chat: Chat with a customer service agent in real-time through the website.
  • In-person: Visit one of the Thames Water’s customer service centers located in the region.
  • Social Media: Reach out to Thames Water on their social media profiles for assistance.

Opening Hours and Response Times

Monday - Friday, 8am - 8pm. Saturday 8am - 6pm

Phone support is generally available during office hours, with shorter wait times early in the day. Outside of office hours, customers can still leave a message or report emergencies. Response times for email and live chat may vary but are typically within a few hours. Thames Water aims to provide timely and efficient support to all customer inquiries.

Benefits of Calling Thames Water Contact Number

Calling the Thames Water contact number offers several benefits for customers:

  • Immediate Assistance: Speaking directly with a customer service representative allows for quick resolution of issues.
  • Expert Advice: Get expert guidance and support from trained professionals who understand Thames Water’s services and policies.
  • Tailored Solutions: The customer service team can provide personalized solutions based on individual needs.

If you need help with specific inquiries, such as technical support, billing inquiries, or sales-related questions, contacting Thames Water’s customer service via phone is the best way to get the assistance you need.

Thames Water – Frequently Asked Questions

1. What should I do if I have a water supply issue?

If you are experiencing a water supply issue such as no water or low water pressure, please contact Thames Water’s customer service immediately. They will assist you in troubleshooting the problem and dispatching a technician if necessary.

2. How can I report a leak or burst pipe?

If you notice a leak or burst pipe, it is important to report it to Thames Water as soon as possible. You can call their customer service number or use their online form to provide details about the location and severity of the leak. Thames Water will take appropriate action to repair it.

3. What should I do if I have a sewer blockage?

If you have a sewer blockage, contact Thames Water’s customer service immediately. They will arrange for a professional to investigate and resolve the issue. Avoid using sinks, toilets, or showers until the problem is resolved to prevent further backups or damage.

4. How can I pay my water bill?

Thames Water provides different payment options for their customers, including online payment, direct debit, and payment by phone. You can find more information about payment methods and due dates on their website or by contacting their customer service team.

5. What should I do in case of a water or wastewater emergency?

If you encounter a water or wastewater emergency, such as flooding or sewage backup, contact Thames Water’s emergency helpline immediately. They have dedicated teams available 24/7 to respond to these emergencies and take necessary actions to mitigate the situation.

6. How can I set up a new water connection?

If you need to set up a new water connection for a property, Thames Water’s customer service can assist you with the process. They will provide guidance on the necessary requirements and help you navigate the application process.

7. Can I request a water meter installation?

Yes, Thames Water allows customers to request a water meter installation. This can help you manage your water usage and potentially reduce your bills. Contact their customer service to discuss the meter installation process and any associated costs.

8. What should I do if I receive an unusually high water bill?

If you receive a water bill that seems unusually high, it is recommended to contact Thames Water’s customer service. They can investigate the matter and provide explanations or solutions based on your specific circumstances.

9. How can I update my account details?

To update your account details such as address, contact information, or payment preferences, contact Thames Water’s customer service. They will guide you through the process and ensure your account information is accurate and up to date.

10. What other services does Thames Water offer?

Thames Water provides additional services such as water efficiency advice, support for vulnerable customers, and water quality information. For more details about these services, visit Thames Water’s website or contact their customer service for assistance.