0844 2415 827

Calls to this number cost 7p / minute plus your network operator’s access charge.

Customer Service at First Bus

When it comes to public transportation, customer service is of utmost importance. First Bus recognizes this and strives to provide exceptional customer support to its passengers. As one of the largest bus operators in the UK, First Bus offers a wide range of services, including daily bus services, event transportation, and school bus services.

Whether it’s a question about ticket prices, bus routes, or assistance with planning a journey, contacting First Bus Customer Service is the best way to get help. The customer service team is dedicated to resolving any issues or concerns passengers may have, ensuring a positive and enjoyable travel experience.

First Bus is owned by the FirstGroup, a leading transport operator in the UK and North America. With its headquarters based in the UK, First Bus operates in multiple regions across the country, providing reliable and efficient bus services to commuters and travelers.

How to Contact First Bus

If you need to get in touch with First Bus for help or support, there are several convenient ways to do so:

  • Call the First Bus Customer Service phone number, 08442415827.
  • Visit the First Bus website and use the contact form to submit your inquiry.
  • Reach out to First Bus on their social media profiles.
  • Visit a First Bus physical location and speak to a representative in person.

Opening Hours

9am - 5pm, Monday - Friday

When it comes to contacting companies, it’s generally advisable to call during off-peak hours (typically mid-morning or mid-afternoon) to minimize wait times. However, it’s important to note that First Bus Customer Service is available to assist customers during its designated working hours.

Benefits of Calling First Bus

Calling the First Bus contact number can provide several benefits when seeking assistance. By speaking directly to a customer service representative, passengers can quickly resolve their queries, clarify any doubts, or report issues with bus services. Whether it’s requesting technical support for the First Bus mobile app, inquiring about ticket prices, or resolving billing concerns, the contact number ensures a direct and efficient line of communication.

First Bus – Frequently Asked Questions

1. How do I find the bus routes and schedules?

You can easily find the bus routes and schedules on the First Bus website or by using the First Bus mobile app.

2. How can I pay for my bus ticket?

You can pay for your bus ticket using contactless payment methods such as a contactless card or mobile payment options like Apple Pay or Google Pay.

3. What should I do if I left something on the bus?

If you have left something on a First Bus, you should contact the First Bus Customer Service team as soon as possible to report the lost item.

4. Can I bring a pram or pushchair on the bus?

Yes, First Bus allows passengers to bring prams or pushchairs on board, as long as they can be safely accommodated.

5. How can I provide feedback about my journey experience?

You can provide feedback about your journey experience by contacting First Bus Customer Service or by leaving a review on the First Bus website or social media profiles.

6. Are there any discounts available for frequent travelers?

First Bus offers various discount schemes, including weekly, monthly, and annual passes, which can save you money if you regularly travel with First Bus.

7. What happens if my bus is delayed or canceled?

In the event of a delay or cancellation, First Bus will make every effort to inform passengers and arrange alternative travel options. You can contact First Bus Customer Service to get the most up-to-date information.

8. Can I track the location of my bus?

Yes, the First Bus website and mobile app provide real-time bus tracking, allowing you to check the location and estimated arrival time of your bus.

9. How can I apply for a job at First Bus?

If you’re interested in joining the team at First Bus, you can visit their website and explore the available job opportunities or contact their Human Resources department for more information.

10. Is First Bus committed to sustainability?

Yes, First Bus is committed to reducing its carbon footprint and promoting sustainable transportation. They continually invest in eco-friendly buses and implement initiatives to minimize their environmental impact.