0844 2415 824

Calls to this number cost 7p / minute plus your network operator’s access charge.

Customer Service for Eurotunnel

Welcome to the guide on how to contact Eurotunnel’s customer service team for help and support. Eurotunnel is a company that provides transportation services for vehicles and passengers between the UK and France. Customer service plays a crucial role in ensuring a smooth and satisfactory experience for customers, and Eurotunnel understands the importance of prompt assistance.

If you find yourself needing help or support with any aspect of Eurotunnel’s services, contacting their customer service team is the best way to get the assistance you need. Whether you have questions about bookings, ticket prices, travel options, or any other concerns, the customer service phone number 08442415824 is your direct line to professional assistance.

How to Contact Eurotunnel

There are several ways to get in touch with Eurotunnel’s customer service team. Here are the different contact options available:

  • Phone: The quickest and most direct way to reach customer support is by calling the dedicated phone number 08442415824.
  • Email: You can also communicate with their team via email by sending your queries to the provided email address.
  • Physical Locations: Eurotunnel has customer service centers located at various terminals, where you can speak to a representative in person.
  • Social Media: Connect with Eurotunnel on social media platforms to seek assistance through their official profiles.

Opening Hours

8am - 7pm, Monday - Friday | 9am - 5:30pm, Satuday - Sunday

When attempting to contact companies in general, it’s often most effective to phone during less busy periods, such as early morning or late afternoon. This is when call volumes tend to be lower, resulting in reduced wait times and faster access to customer service representatives.

Benefits of Calling Eurotunnel Contact Number

Calling Eurotunnel’s dedicated contact number offers several advantages when seeking assistance. By speaking to a customer service representative directly, you can:

  • Get immediate help with any questions or issues you may have.
  • Receive personalized support tailored to your specific inquiry or concern.
  • Obtain real-time updates on bookings, delays, or any other relevant information.
  • Resolve technical issues related to online bookings or the Eurotunnel website.
  • Discuss billing inquiries, refunds, or payment-related matters.
  • Receive guidance on special assistance requirements for passengers with disabilities.

Eurotunnel – Frequently Asked Questions

1. Are pets allowed on Eurotunnel trains?

Yes, Eurotunnel allows passengers to travel with their pets. However, certain regulations and conditions apply. It is recommended to contact customer service for specific information regarding pet travel requirements.

2. How far in advance should I book my Eurotunnel ticket?

It is advisable to book your Eurotunnel ticket as early as possible to secure your desired travel date and time. While last-minute bookings are sometimes available, it is best to plan ahead.

3. Can I change or cancel my Eurotunnel booking?

Yes, you can modify or cancel your Eurotunnel booking. However, fees or restrictions may apply depending on the fare type and timing of the changes. For more details, contact Eurotunnel’s customer service team.

4. What if my Eurotunnel train is delayed or canceled?

In case of train delays or cancellations, Eurotunnel will inform affected passengers and provide alternative travel options. It is recommended to stay updated through Eurotunnel’s communication channels or contact customer service for assistance.

5. How can I pay for my Eurotunnel ticket?

Eurotunnel accepts various payment methods, including major debit and credit cards. For specific details or alternative payment options, reach out to their customer service team.

6. Can I bring my own vehicle on Eurotunnel trains?

Absolutely. Eurotunnel offers a convenient way to transport your vehicle between the UK and France. To ensure a seamless experience, it is recommended to review Eurotunnel’s guidelines and vehicle requirements or consult with customer service.

7. Do child passengers require a separate ticket?

Children under a certain age, typically three years old or younger, can travel for free without a separate ticket. However, it is necessary to inform Eurotunnel about the number of child passengers during the booking process or contact customer service for assistance.

8. What if I encounter technical issues while making an online booking?

If you face any technical difficulties during the online booking process, contacting Eurotunnel’s customer service team via phone is the most efficient way to resolve the issue promptly and ensure a successful booking.

9. How can I get a refund for my Eurotunnel ticket?

To inquire about ticket refunds, eligibility, or any other refund-related matters, it is advisable to contact Eurotunnel’s customer service team directly. They will guide you through the refund process and provide any necessary information.

10. Can I travel on Eurotunnel without a vehicle?

Absolutely. Eurotunnel provides passenger-only options for those who do not have a vehicle or prefer not to bring one. These options allow individuals to travel between the UK and France without a car.