0844 2415 823

Calls to this number cost 7p / minute plus your network operator’s access charge.

About Eurostar

Eurostar is a leading high-speed train company that connects the UK with various destinations in Europe, including Paris, Brussels, and Amsterdam. With a fleet of state-of-the-art trains, Eurostar offers a comfortable and convenient way to travel across borders.

In the realm of travel and transportation, customer service plays a crucial role. It is essential for customers to have a reliable and efficient way of getting in touch with Eurostar’s customer support team for help or support. Whether it’s booking assistance, travel queries, or any other concerns, contacting Eurostar Customer Service ensures a seamless travel experience.

How to Contact Eurostar

Getting in touch with Eurostar is easy. Here are the different ways you can contact them:

1. Customer Service Phone Number: Dial 08442415823 to speak directly with a customer service representative. This is the quickest and most efficient way to get immediate assistance.

2. Email: Send an email to Eurostar’s customer support team at the designated email address.

3. Live Chat: Visit Eurostar’s website and initiate a live chat conversation with a representative.

4. Social Media: Connect with Eurostar on their social media profiles for assistance or updates.

5. Physical Locations: Eurostar has ticket offices at various train stations where you can speak to an agent in person.

Opening Hours

9am - 5pm, Monday - Friday

It’s important to note that different channels of support may have varying response times. It’s advisable to call during non-peak hours for quicker assistance. Generally, the best times to call companies are during early mornings or late afternoons when call volumes are lower.

Benefits of Calling Eurostar Contact Number

Calling the Eurostar contact number offers several benefits for customers facing specific issues or situations:

1. Technical Support: If you encounter any technical issues while booking or using Eurostar’s services, calling the contact number ensures prompt assistance from knowledgeable support staff.

2. Billing Inquiries: For any questions or concerns regarding your ticket payments or billing statements, speaking to a representative over the phone allows for a quick resolution.

3. Sales Assistance: Looking to book a ticket or make travel arrangements? The contact number enables you to speak directly with a sales representative who can guide you through the booking process and offer recommendations.

4. Travel Updates: If you need real-time updates about delays, cancellations, or any other travel-related information, calling the contact number provides you with the most up-to-date information.

Eurostar – Frequently Asked Questions

1. Are there any baggage restrictions on Eurostar trains?
– Eurostar has specific luggage allowances, including restrictions on size and weight. Check their website or contact customer service for detailed information.

2. How can I change or cancel my Eurostar ticket?
– You can modify or cancel your Eurostar ticket through their website or by calling their customer service helpline.

3. Is Wi-Fi available onboard Eurostar trains?
– Yes, Eurostar offers complimentary Wi-Fi on their trains, allowing you to stay connected during your journey.

4. What happens if my Eurostar train is delayed or canceled?
– In case of delays or cancellations, Eurostar will provide you with alternative travel options or compensation as per their policy. Contact customer service for assistance.

5. Can I bring pets on Eurostar trains?
– Eurostar has provisions for bringing pets on board. However, certain restrictions and requirements may apply. Contact customer service for detailed information.

6. How far in advance can I book Eurostar tickets?
– Eurostar tickets can be booked up to 180 days in advance. Plan your trips accordingly and secure your tickets early.

7. What happens if I miss my Eurostar train?
– If you miss your Eurostar train, contact customer service promptly for guidance on rescheduling or alternative options.

8. Can I get a refund for my Eurostar ticket?
– Eurostar’s refund policy may vary depending on the type of ticket and the circumstances. Contact their customer service for assistance with refund inquiries.

9. Are Eurostar trains accessible for passengers with reduced mobility?
– Eurostar trains are designed to be accessible for passengers with reduced mobility. Contact customer service for any specific requirements or assistance needed.

10. How can I provide feedback or make a complaint about my Eurostar experience?
– Eurostar values customer feedback. You can provide feedback or make a complaint through their website’s dedicated feedback section or by contacting customer service.