0844 2097 662

Calls to this number cost 7p / minute plus your network operator’s access charge.

The Importance of Edf Customer Service

Customer service is a vital aspect of any company, and Edf understands the significance of providing excellent support to its customers. As one of the leading energy companies in the UK, Edf offers a range of products and services, including electricity and gas supply. The company’s commitment to customer service ensures that individuals can reach out for assistance whenever they face issues or have inquiries.

There are various reasons why someone might need to contact Edf Customer Service. This includes reporting a power outage, seeking assistance with billing or payments, inquiring about tariffs or meter readings, or getting help with setting up a new account. Whatever the concern may be, contacting Edf’s Customer Service via the dedicated phone number, 08442097662, is often the best way to get prompt and reliable support.

How to Contact Edf

If you need to get in touch with Edf for help or support, the company provides multiple channels for communication. Here are some ways to contact Edf:

  • Phone: Call the Edf Customer Service number, 08442097662, to speak with a representative directly.
  • Email: Send an email to the designated support address.
  • Chat: Engage in a live chat session on the official Edf website.
  • In-person: Visit one of the physical Edf locations for face-to-face assistance.
  • Social Media: Reach out to Edf through their official social media profiles.

Opening Hours


When it comes to contacting companies, it is generally advisable to avoid peak hours to minimize wait times. Early mornings or late afternoons are considered optimal times to reach out. However, specific Edf opening hours will be detailed on their official website or customer support guidelines.

Benefits of calling the Edf Contact Number

Calling the Edf contact number, 08442097662, offers several advantages when seeking assistance. By speaking directly with a representative, customers can receive personalized support tailored to their needs. Whether it’s technical support for a faulty meter, clarifying a billing concern, or discussing options for a new energy plan, calling can ensure efficient and effective resolution.

Furthermore, when customers call, they can have their queries answered in real-time, reducing the need for back-and-forth communication that might occur through other channels. The Edf contact number provides a direct line of communication, allowing for a faster resolution to any issues or concerns.

Edf – Frequently Asked Questions

1. What should I do if I experience a power outage?

If you experience a power outage, first check if your neighbors are also affected. In case it’s a localized issue, you can report the outage to Edf’s Customer Service to ensure it receives prompt attention.

2. How do I set up my online account with Edf?

To set up your online account with Edf, visit their official website and look for the “Register” or “Sign Up” option. Follow the provided instructions, and you’ll have access to manage your account online.

3. What payment options does Edf offer?

Edf provides various payment options, including direct debit, debit/credit card payments, online banking, and even Pay As You Go plans. Contact Edf Customer Service to discuss the best payment option for you.

4. Can I switch tariffs with Edf?

Absolutely! Edf offers a range of tariffs to suit different needs. By contacting Edf Customer Service, you can discuss your requirements and explore the available tariff options for your energy supply.

5. How can I submit my meter readings to Edf?

You can submit your meter readings to Edf online through your account portal or via the mobile app. Alternatively, you can call Edf Customer Service and provide the readings over the phone.

6. What happens if I can’t pay my bill on time?

If you’re struggling to pay your bill on time, it’s essential to contact Edf Customer Service immediately. They can provide guidance and discuss possible solutions, such as setting up a payment plan or exploring available support options.

7. How do I switch my energy supplier to Edf?

To switch your energy supplier to Edf, visit their website and look for the “Switch to Edf” option. Follow the provided steps, which typically involve providing some essential details about your current supply and selecting the desired Edf energy plan.

8. Can I cancel my Edf contract?

Yes, you can cancel your Edf contract if needed. However, specific terms and conditions may apply, depending on your contract type. It’s recommended to contact Edf Customer Service to discuss your cancellation request and any potential consequences.

9. What should I do if I smell gas in my property?

If you smell gas in your property, it’s crucial to act quickly. Open windows to disperse the gas, avoid using electrical switches or naked flames, and immediately call the National Gas Emergency Hotline. They will provide further instructions and arrange for a professional to visit your property.

10. How can I provide feedback or make a complaint?

If you wish to provide feedback or make a complaint to Edf, you can contact their Customer Service via phone, email, or even through their official social media profiles. They will guide you through the appropriate channels and ensure your feedback is heard and addressed.