0844 2097 658

Calls to this number cost 7p / minute plus your network operator’s access charge.

About Ecotricity

Ecotricity is a UK-based company that specializes in providing renewable energy and sustainable solutions. They offer services such as electricity and gas supply, as well as charging infrastructure for electric vehicles. As a leader in the green energy sector, Ecotricity is dedicated to reducing carbon emissions and promoting a cleaner, more sustainable future.

When it comes to customer service, Ecotricity understands the importance of providing prompt and efficient support. Whether customers have questions about their energy plans, need assistance with billing or technical issues, or simply want to provide feedback, contacting Ecotricity’s customer support team is the best way to get the help they need. With a focus on customer satisfaction, Ecotricity aims to ensure that every customer has a positive experience and receives the support they require.

How to Contact Ecotricity

There are several ways to get in touch with Ecotricity’s customer service team:

  • Phone: Call 08442097658 to speak directly with a customer support representative.
  • Email: Send an email to the designated support email address.
  • Online Chat: Access the live chat feature on Ecotricity’s website to chat with a representative in real-time.
  • Physical Locations: Visit one of Ecotricity’s physical offices to speak with a representative in person.
  • Social Media: Send a message or reach out to Ecotricity through their social media profiles.

No matter which method customers choose, contacting Ecotricity is quick and convenient, ensuring that help is just a few clicks or a phone call away.

Opening Hours

8.30am – 6pm, Monday – Thursday | 8.30am – 5pm, Friday | 9:30am – 1pm, Saturday

When it comes to contacting companies in general, it is generally advisable to call during weekdays between 9AM and 5PM, as this is when most customer support teams are available. Calling during these hours will help ensure that you reach a representative promptly and receive efficient assistance.

Benefits of Calling the Ecotricity Contact Number

Calling the Ecotricity contact number provides several benefits:

  • Immediate Assistance: By speaking with a customer support representative over the phone, customers can get immediate help with their inquiries or concerns.
  • Personalized Support: The representative can provide tailored solutions to specific issues, ensuring that customers receive the most relevant and effective assistance.
  • Quick Resolution: Phone calls often lead to faster resolution times compared to other communication channels, helping customers resolve their problems efficiently.
  • Detailed Explanations: Through phone conversations, representatives can provide detailed explanations or guide customers step-by-step, making it easier to understand complex issues.
  • Effective Escalation: For more complex or urgent matters, calling allows customers to escalate their inquiries to a higher level of support, if necessary.

Whether customers need technical support, assistance with billing inquiries, or have questions about Ecotricity’s products and services, calling the contact number ensures a streamlined and effective experience.

Ecotricity – Frequently Asked Questions

1. What should I do if I experience a power outage?

If you experience a power outage, first check if the issue is limited to your property or if it affects your entire area. If it’s a widespread outage, contact your local distribution company. If the issue is specific to your property, contact Ecotricity’s customer service for further assistance.

2. How can I update my payment details?

To update your payment details, log in to your Ecotricity account and navigate to the payment section. There, you can update your bank account or credit card information. If you encounter any difficulties, contact the customer service team for guidance.

3. What renewable energy sources does Ecotricity use?

Ecotricity harnesses energy from various renewable sources, including wind power, solar power, and hydropower. They strive to promote a diverse mix of renewable energy generation methods to minimize their carbon footprint.

4. How does Ecotricity support electric vehicle charging?

Ecotricity operates a network of electric vehicle charging points across the UK. These charging stations use renewable energy, allowing EV drivers to charge their vehicles while reducing their environmental impact.

5. What should I do if my energy bill seems unusually high?

If your energy bill appears higher than usual, it may be due to factors such as seasonal usage, changes in tariff rates, or potential equipment malfunctions. Contact Ecotricity’s customer service to discuss your concerns and explore possible explanations.

6. Can I switch my energy supplier to Ecotricity?

Absolutely! Ecotricity welcomes customers who wish to switch to their renewable energy services. Visit Ecotricity’s website or contact their customer service team to learn more about the switching process and the benefits of choosing their green energy solutions.

7. Are there any referral programs or incentives available?

Ecotricity offers referral programs and incentives to encourage the adoption of renewable energy. Contact their customer service to inquire about current referral offers and incentives that you may be eligible for.

8. What happens if I move to a new address?

If you are an existing Ecotricity customer and are moving to a new address, contact their customer service as soon as possible to update your account details. They will assist you in transferring your energy services to your new property smoothly.

9. How can I provide feedback or make a complaint?

If you have feedback or need to make a complaint, Ecotricity encourages customers to reach out to their customer service team. They value customer input and strive to address any concerns promptly and effectively.

10. What community initiatives does Ecotricity support?

Ecotricity actively supports various community initiatives and environmental projects. Contact their customer service or explore their website to learn more about the specific initiatives they are involved in and how you can contribute or participate.