0844 2097 592

Calls to this number cost 7p / minute plus your network operator’s access charge.

The Importance of Contacting Cazoo Customer Service

Customer service plays a crucial role in any business, including Cazoo. As an online car retailer, Cazoo aims to provide a seamless buying experience for customers looking to purchase a used car. However, there may be instances where customers will need assistance or support, and that’s where Cazoo’s customer service team comes in.

Cazoo is owned by Cazoo Holdings Limited and is based in the United Kingdom. It offers a wide range of used cars for sale, allowing customers to browse, buy, and even have the vehicle delivered to their doorstep. With such a significant purchase, it’s important for customers to have access to reliable and helpful customer service. Whether it’s answering questions about the car’s history, providing guidance on the buying process, or addressing any concerns or issues, Cazoo’s customer support team is there to assist.

The most efficient way to reach Cazoo’s customer service team is by calling their dedicated phone number, 08442097592. This allows customers to speak directly with a representative who can provide timely assistance and support.

How to Contact Cazoo

Contacting Cazoo is easy, and there are multiple ways to get in touch with their customer service team:

  • Phone: Call 08442097592 to speak directly with a representative.
  • Email: Send an email to the designated customer service email address.
  • Chat: Utilize the live chat feature on the Cazoo website to chat with a representative in real-time.
  • Physical locations: Cazoo has physical locations where customers can visit and speak with a representative in person.
  • Social media: Reach out to Cazoo via their social media profiles for assistance or support.

Opening Hours

7am – 7pm Everyday

When it comes to contacting companies, it’s generally best to do so during their business hours. These hours typically fall within the standard working hours of 9 am to 5 pm, Monday to Friday. During these times, companies are more likely to have sufficient staff available to provide prompt and efficient assistance.

Benefits of Calling the Cazoo Contact Number

Calling the Cazoo contact number offers several advantages for customers who require assistance or support. By speaking directly to a representative, customers can ensure their questions or concerns are addressed promptly. Whether it’s technical support for using Cazoo’s website, inquiries about billing or invoices, or assistance with sales-related matters, calling the contact number provides a more personal and interactive experience.

Cazoo – Frequently Asked Questions

1. Are all the cars on Cazoo’s website available for immediate purchase?

Yes, every car listed on the Cazoo website is available for immediate purchase, subject to availability and pending the completion of necessary purchase documentation.

2. How does Cazoo ensure the quality of their used cars?

Cazoo conducts a thorough inspection and certification process for each used car they sell. This includes a comprehensive 150+ point inspection and an independent history check to ensure the quality and reliability of the vehicles.

3. Can I trade-in my current car when purchasing from Cazoo?

Yes, Cazoo offers a part-exchange service, allowing customers to trade in their current car as part of the purchase process. This can be arranged through their website or by contacting their customer service team for assistance.

4. What payment options are available when buying a car from Cazoo?

Cazoo offers various payment options, including finance options and outright purchase. Customers can explore these options on the Cazoo website or discuss them with the customer service team for guidance.

5. How does Cazoo handle the delivery of purchased cars?

Cazoo provides free home delivery for all purchased cars within mainland UK. The delivery is contactless and made at a time convenient for the customer.

6. What happens if I encounter issues with my purchased car?

Cazoo provides a comprehensive warranty with every car purchase, covering any mechanical or electrical faults. In the event of any issues, customers can contact the customer service team for further assistance and guidance.

7. Can I cancel my order after purchasing a car from Cazoo?

Customers have the right to cancel their car purchase within 7 days of delivery. The cancellation process and any associated fees can be discussed with the customer service team for clarification.

8. How long does it take to receive a response from Cazoo’s customer service team?

Cazoo aims to provide timely responses to customer inquiries and typically responds within 24 to 48 hours. However, during peak periods, response times may be slightly longer.

9. Can I visit a physical Cazoo location to view a car before purchase?

Yes, Cazoo has physical locations where customers can visit and view cars before making a purchase. However, it’s recommended to check the availability and schedule an appointment in advance.

10. How can I provide feedback or make a complaint about my Cazoo experience?

Customers can provide feedback or lodge a complaint by contacting Cazoo’s customer service team. They will assist in addressing any concerns and resolving issues to ensure customer satisfaction.