0844 2415 774

Calls to this number cost 7p / minute plus your network operator’s access charge.

About Brittany Ferries

Brittany Ferries is a company that provides ferry services between the UK, France, and Spain. They offer a range of travel options, including passenger and vehicle ferry services, as well as holiday packages. Customer service is vital for a company like Brittany Ferries, as it helps to ensure a positive experience for their customers. Whether it’s assistance with bookings, information about travel routes, or resolving any issues that may arise, contacting Brittany Ferries Customer Service is the best way to get the help needed.

Owned by a consortium of French farmers, Brittany Ferries has been operating since 1972. The company is based in France and has become known for its high-quality service and commitment to customer satisfaction.

How to Contact Brittany Ferries

There are several ways to contact Brittany Ferries customer support team:

  • Phone: Dial the customer service number 08442415774 to speak directly with a representative.
  • Online Chat: Visit the Brittany Ferries website and click on the chat icon to start a conversation with a live agent.
  • Email: Send an email to info@brittanyferries.com and expect a prompt response.
  • Social Media: Reach out to Brittany Ferries on their social media profiles for assistance.
  • Physical Locations: Visit one of Brittany Ferries’ offices or ticket offices for in-person support.

Opening Hours

9am - 6pm, Monday - Friday | 9am - 4pm Satuday - Sunday

For most companies, the best times to call are during non-peak hours, such as early morning or late afternoon. These times often result in shorter wait times and quicker responses from customer service representatives. However, it’s important to check the specific opening hours of Brittany Ferries to ensure you contact them during their operational hours.

Benefits of Calling the Brittany Ferries Contact Number

When encountering issues or needing assistance, calling the Brittany Ferries contact number provides several benefits. By speaking directly with a representative, customers can receive immediate and personalized support. Whether it’s technical issues with the website, questions about booking and reservations, or inquiries about refunds or cancellations, the customer service team is trained to handle a variety of inquiries.

The contact number is especially useful for urgent matters that require quick resolution. It allows customers to bypass email wait times and receive real-time assistance. Additionally, the customer service representatives can provide detailed information and guidance to ensure a smooth travel experience with Brittany Ferries.

Brittany Ferries – Frequently Asked Questions

1. What are the common issues customers face when booking a ferry with Brittany Ferries?

Customers may encounter difficulties with online booking, payment processing, or selecting suitable travel dates. The customer service team can assist in navigating these challenges, ensuring a seamless booking process.

2. How can I check the status of my ferry departure?

Brittany Ferries’ website provides real-time information on ferry departures and any delays or cancellations. Customers can also contact the customer service team for updates and assistance.

3. What if I need to change my travel dates?

Brittany Ferries offers flexible booking options, allowing customers to modify their travel dates. Contact the customer service team to discuss the necessary changes and any potential fees.

4. How can I request a refund for my booking?

For refund requests, customers should contact the customer service team who will guide them through the process and provide the necessary information and forms.

5. Are there any additional charges or fees I should be aware of?

Customers should familiarize themselves with Brittany Ferries’ terms and conditions to understand any additional charges or fees that may apply to their booking, such as extra luggage or pet transportation.

6. Can I bring my pet on board?

Brittany Ferries welcomes pets on board, with specific guidelines and regulations to ensure their safety and the comfort of other passengers. Contact the customer service team for detailed information on pet travel.

7. What happens if my ferry is cancelled?

If a ferry is cancelled, Brittany Ferries will provide alternative travel options or a refund. Contact the customer service team for immediate assistance and guidance.

8. How can I provide feedback or make a complaint?

Customers can reach out to the customer service team to provide feedback or raise any complaints regarding their experience. The team will ensure concerns are addressed and resolved appropriately.

9. Are there any special offers or discounts available?

Brittany Ferries regularly offers special deals and discounts on their website. However, for specific inquiries or personalized offers, customers can contact the customer service team.

10. What travel documents do I need for my journey?

The required travel documents vary depending on the destination and passenger nationality. Customers should contact the customer service team or refer to the Brittany Ferries’ website for guidance on the necessary documents.