0844 2415 771

Calls to this number cost 7p / minute plus your network operator’s access charge.

About British Gas Homecare

British Gas Homecare is a leading home service provider in the UK. They offer a range of products and services aimed at ensuring the comfort and safety of households, including boiler repairs, servicing, and home insurance. They understand the importance of excellent customer service in this sector, as customers rely on their support to address various issues or concerns. Whether it’s a malfunctioning boiler, a billing query, or assistance with home insurance, contacting British Gas Homecare’s dedicated customer support team is crucial in ensuring prompt and efficient resolution. For immediate assistance, customers can contact British Gas Homecare customer service directly at 08442415771.

How to Contact British Gas Homecare

Getting in touch with British Gas Homecare is easy. Here are the different ways to contact their customer support team:

  • Phone: Reach out to British Gas Homecare by calling their customer service number.
  • Email: Send an email to British Gas Homecare’s dedicated support email address.
  • Online Chat: Connect with a customer service agent through the live chat feature on their website.
  • In-Person: Visit a physical branch or service center to speak with a representative face-to-face.
  • Social Media: Engage with British Gas Homecare on their social media profiles to get assistance or stay updated.

Opening Hours

8am - 8pm, Monday - Friday | 8am - 2pm, Satuday

While specific opening hours may vary for different channels, it’s generally advisable to contact companies during their regular working hours. This is when customer service teams are fully staffed and better equipped to address queries and provide effective support.

Benefits of Calling the British Gas Homecare Contact Number

Calling the British Gas Homecare contact number is advantageous for customers as it ensures prompt and tailored assistance for their specific concerns. Here are some situations where calling is particularly beneficial:

  • Technical Support: Get immediate help in troubleshooting boiler issues, home security systems, or other technical problems.
  • Billing Inquiries: Resolve questions or discrepancies related to your Homecare subscription or insurance premiums.
  • Sales and Upgrades: Discuss and explore options for upgrading your current plan or adding additional services.
  • Emergency Assistance: In urgent situations, such as a burst pipe or gas leak, calling the contact number ensures a swift response from British Gas Homecare.

British Gas Homecare – Frequently Asked Questions

1. Are boiler repairs covered by British Gas Homecare?

Yes, British Gas Homecare provides boiler repair services as part of their range of offerings.

2. How can I check the status of my claim?

You can easily track the progress of your claim by logging into your British Gas Homecare account online.

3. Can I transfer my Homecare plan to a new property?

Yes, British Gas Homecare allows you to transfer your plan to a new address. Simply contact their customer support team to make the necessary arrangements.

4. What should I do if I smell gas in my home?

If you suspect a gas leak, it’s crucial to evacuate the premises immediately and call the National Gas Emergency Helpline. They will guide you on the necessary steps to ensure safety.

5. How do I make a claim for a home insurance policy?

To make a claim, contact British Gas Homecare’s customer support team. They will guide you through the claim process and assist with any documentation required.

6. Can I request a service technician at a specific time?

British Gas Homecare does offer appointment slots, so you can request a preferred time for their technicians to visit your home.

7. What payment methods do British Gas Homecare accept?

British Gas Homecare accepts various payment methods, including direct debit, debit/credit cards, and online transfers.

8. Do I need to provide any documents for a boiler service?

No, you don’t typically need to provide any documents for a routine boiler service. The service technician will carry out the necessary checks and maintenance tasks.

9. Are Homecare plans available for landlords?

Yes, British Gas Homecare offers specialized plans for landlords to ensure the smooth running of their properties.

10. Can I cancel my Homecare plan?

Yes, you can cancel your Homecare plan at any time. However, it’s recommended to get in touch with British Gas Homecare’s customer support to understand the process and any associated charges.