0844 2415 752

Calls to this number cost 7p / minute plus your network operator’s access charge.

About Arriva

Arriva is a leading transportation company based in the UK. They provide a range of services, including bus and train services, as well as transport management solutions. As a customer-focused company, Arriva understands the importance of providing excellent customer service. Whether you need assistance with booking tickets, getting travel information, or addressing any issues or concerns, contacting Arriva’s Customer Service team is the best way to get the help you need.

Arriva is owned by Deutsche Bahn, a German state-owned railway company. With operations in various countries, Arriva is dedicated to delivering efficient and reliable transport services to millions of customers.

How to Contact Arriva

There are several ways to get in touch with Arriva’s Customer Service team:

  • By phone: Call 08442415752 to speak directly to a customer service representative.
  • Online chat: Visit Arriva’s website and click on the chat icon to initiate a conversation with a support agent.
  • In person: Visit one of Arriva’s physical locations to speak with a representative face-to-face.
  • On social media: Reach out to Arriva on their social media profiles for assistance.

Opening Hours

8am - 5pm, Monday - Friday

When it comes to contacting companies, it is generally best to avoid peak times. Mornings and early afternoons tend to be less busy, as many people try to reach customer service in the late afternoon. It’s also a good idea to avoid contacting customer service during the weekends, as they can be busier.

Benefits of Calling the Arriva Contact Number

Calling the Arriva contact number allows you to get immediate assistance for a variety of issues or situations. Here are some benefits of using the phone support:

  • Technical support: Get help with any technical issues you are experiencing with Arriva’s online platforms or ticketing systems.
  • Billing inquiries: Clarify any doubts or resolve billing problems with ease.
  • Sales information: Obtain information about ticket prices, special offers, or any other sales-related queries.
  • Travel updates: Stay informed about any delays, changes, or disruptions to your planned journey.

Arriva – Frequently Asked Questions

1. How do I book a bus or train ticket with Arriva?

To book a ticket with Arriva, you can do it online through their website or mobile app, or at one of their ticket offices or vending machines.

2. What should I do if my bus or train is delayed?

If your bus or train is delayed, you can check for updates on Arriva’s website or social media channels. Alternatively, you can contact Arriva’s Customer Service team for the latest information.

3. How can I make a complaint about the service I received?

If you have a complaint about the service you received from Arriva, you can submit it through their website or contact their Customer Service team directly for assistance in resolving the issue.

4. How can I find the nearest Arriva bus stop or train station?

You can use the journey planner on Arriva’s website or mobile app to find the nearest bus stop or train station based on your current location or desired destination.

5. Can I change or cancel my ticket?

Yes, in most cases, you can change or cancel your ticket. The specific terms and conditions may vary depending on the type of ticket you purchased. It’s recommended to contact Arriva’s Customer Service team for assistance with ticket changes or cancellations.

6. What types of payment methods does Arriva accept?

Arriva accepts various payment methods, including debit and credit cards, mobile payment options, and some local payment methods, like contactless cards or transportation-specific payment systems.

7. Are there special discounts available for students or seniors?

Arriva offers discounted fares for students, seniors, and other eligible groups. You can find information about these discounts on Arriva’s website or inquire about them when booking your ticket.

8. What accessibility options are available for passengers with disabilities?

Arriva is committed to providing accessible transportation options for passengers with disabilities. They offer various accessibility features on their vehicles and stations, including ramps, dedicated seating, and audio-visual announcements. If you require specific assistance, it’s recommended to contact Arriva’s Customer Service team in advance.

9. How far in advance should I arrive at the bus or train station?

Arriva recommends arriving at the bus or train station at least five minutes before the scheduled departure time. However, it’s advisable to check the specific guidance for your journey, especially during peak travel times or if there are any known disruptions.

10. Is there a lost and found service for items left on Arriva vehicles?

Yes, if you have lost an item on an Arriva bus or train, you can contact their Customer Service team to inquire about their lost and found service. It’s important to provide them with relevant details about the item and the journey on which it was lost to help facilitate the search process.