0844 2097 495

Calls to this number cost 7p / minute plus your network operator’s access charge.

About Alton Towers

Alton Towers is a leading theme park and resort based in the United Kingdom. Owned by Merlin Entertainments, Alton Towers offers a wide range of thrilling rides, attractions, and entertainment for visitors of all ages. From roller coasters to family-friendly shows, Alton Towers provides an unforgettable experience for guests seeking adventure and fun. Customer service is of utmost importance to Alton Towers, as they strive to ensure the best possible experience for their visitors. Whether you have questions about ticket prices, need assistance with booking accommodations, or require help while enjoying the park, contacting Alton Towers Customer Service is the best way to get the support and assistance you need.

How to Contact Alton Towers

There are several ways to get in touch with Alton Towers Customer Service. You can reach them by phone at 08442097495, where a dedicated team is ready to assist you with any inquiries or concerns you may have. Alternatively, you can visit their website and find the contact information or fill out a contact form to get a response via email. Alton Towers also has a presence on various social media platforms, allowing you to connect with them there. Additionally, if you prefer face-to-face communication, you can visit one of their physical locations for assistance.

Opening Hours

9am – 4pm, Monday – Friday When it comes to contacting companies, it is generally advisable to phone during typical business hours. This is when customer service teams are likely to be fully staffed and available to help you promptly. It is recommended to avoid calling early in the morning or late at night, as wait times may be longer during these periods.

Benefits of Calling the Alton Towers Contact Number

Calling the Alton Towers contact number provides several benefits for customers in need of assistance. By speaking directly with a customer service representative, you can receive immediate support and guidance tailored to your specific issue. Whether you’re experiencing technical difficulties with a ride, have questions about ticket prices, or need information on accessibility, the contact number ensures that your concerns are addressed efficiently. The representative can also provide assistance with other inquiries such as hotel bookings, event information, or general park guidelines.

Alton Towers – Frequently Asked Questions

1. Are there any age restrictions for the rides at Alton Towers?

Alton Towers offers rides for guests of various ages. Some attractions have height restrictions, ensuring the safety of all riders. You can find detailed information about ride restrictions on the Alton Towers website or by contacting their Customer Service.

2. How can I purchase tickets for Alton Towers?

Tickets for Alton Towers can be purchased online through their official website, at the theme park’s entrance, or through authorized ticket sellers. Online booking is recommended for convenience and to secure your preferred date and time.

3. What should I do if I lost an item at the park?

If you have lost an item while visiting Alton Towers, you should report it to the Lost Property department. They will assist you in locating and retrieving your belongings. Contact Customer Service for more information and guidance.

4. Are there any discounts for group bookings or special events?

Yes, Alton Towers offers discounts for group bookings and special events. You can find more information about group rates and tailored experiences on their website or by contacting their Customer Service.

5. How far in advance should I book accommodations at Alton Towers Resort?

It is recommended to book accommodations at Alton Towers Resort as early as possible to secure your preferred dates and room types. Availability may vary, especially during peak seasons, so booking in advance ensures that you have a comfortable place to stay.

6. Can I bring my own food into the park?

Alton Towers has various dining options available within the park. However, you are allowed to bring your own food and drinks for personal consumption. Please note that alcohol and glass containers are not permitted.

7. What payment methods are accepted at Alton Towers?

Alton Towers accepts various payment methods, including credit cards, debit cards, and cash. It is recommended to check their website for the most up-to-date information regarding accepted payment methods.

8. Is parking available at Alton Towers?

Yes, Alton Towers has parking facilities available for guests. Standard car parking and priority car parking options are available, and charges may apply. Visit their website for detailed information on parking fees and locations.

9. Can I bring my pet to Alton Towers?

With the exception of assistance dogs, pets are not allowed within the grounds of Alton Towers. It is recommended to leave your furry friends at home or make appropriate arrangements for their care during your visit.

10. What should I do if I encounter an issue during my visit to Alton Towers?

If you encounter any issues or have concerns while visiting Alton Towers, seek assistance from the nearest staff member. They are trained to handle various situations and will do their best to resolve any problems you may encounter.