Calls to this number cost 7p / minute plus your network operator’s access charge.
About Affinity Water
Affinity Water is a leading water supply company based in the United Kingdom. As one of the largest water companies in the country, Affinity Water provides clean and safe drinking water to millions of customers across their operational regions. Their services include water supply and wastewater treatment, as well as water conservation initiatives to promote sustainability.
Customer service is of utmost importance to Affinity Water, ensuring that their customers receive prompt and effective support whenever needed. Whether it’s a query about billing, reporting a leak, or seeking assistance with technical issues, contacting their dedicated customer support team is the best way to get help.
How to Contact Affinity Water
If you need to get in touch with Affinity Water for help or support, there are multiple ways to reach their customer service team:
- By calling their customer service phone number: 08442415735
- Through their website’s live chat feature
- By visiting one of their physical locations or customer service centers
- By connecting with them on social media platforms
8am - 8pm, Monday - Friday | 8am - 2pm, Saturday
It is generally recommended to contact companies during their non-peak hours to experience shorter wait times. Mornings and early afternoons tend to be less busy compared to later in the day. However, specific opening hours for Affinity Water’s customer service can be found on their website or by calling their customer service phone number.
Benefits of Calling the Affinity Water Contact Number
Calling the Affinity Water contact number offers several benefits for customers in need of assistance. Whether you are facing a technical issue with your water supply, have questions about your bill, or need to report a problem, speaking directly to a customer service representative can expedite the resolution process.
Their knowledgeable and friendly staff can provide step-by-step guidance to help you troubleshoot problems, offer personalized solutions, and ensure you receive the necessary support promptly. By calling the contact number, you can avoid the potential delays of waiting for an email or response through other channels.
Affinity Water – Frequently Asked Questions
1. What should I do if I have a water leak?
If you suspect a water leak, it is essential to report it to Affinity Water immediately. You can contact their customer service team via phone, live chat, or through their website to report the issue. They will guide you on the necessary steps to take and arrange for a technician to assess and rectify the leak.
2. How do I update my billing information?
To update your billing information, you can call Affinity Water’s customer service or visit their website. They will assist you in updating your details to ensure accurate billing and payment processing.
3. What can I do if I experience low water pressure?
If you are experiencing low water pressure, it is recommended to check for any visible leaks or obstructions in your plumbing system. If the issue persists, contacting Affinity Water’s customer service can help identify the underlying cause and provide appropriate solutions.
4. How can I report a water quality issue?
If you encounter any water quality concerns, such as unusual taste, odor, or discoloration, it is important to report it to Affinity Water promptly. You can get in touch with their customer service team, who will investigate the issue and take necessary actions to resolve it.
5. What should I do if there is a water outage in my area?
In the event of a water outage, it is advisable to contact Affinity Water’s customer service for information and updates. They will be able to provide you with details about the outage, expected restoration times, and any necessary precautions or steps to take during the outage.
6. How can I request a meter reading?
If you need to request a meter reading for accurate billing, you can reach out to Affinity Water’s customer service. They can guide you on the process and provide assistance in submitting the required information.
7. What should I do if I’ve received an unusually high water bill?
If you have received a higher than usual water bill, you can contact Affinity Water’s customer service to discuss the issue. They will help investigate the possible causes, such as a hidden leak or metering inaccuracies, and guide you on the necessary steps to resolve the matter.
8. How do I sign up for paperless billing?
To sign up for paperless billing with Affinity Water, you can contact their customer service team through phone or their website. They will assist you in setting up e-billing and provide you with the necessary information for accessing and managing your digital invoices.
9. Can I make a payment arrangement for my bill?
If you need to make a payment arrangement for your water bill, it is recommended to contact Affinity Water’s customer service. They can assess your situation and discuss possible payment options or assistance programs that may be available.
10. What should I do if I spot a water meter leak?
If you spot a water meter leak, it is important to report it to Affinity Water’s customer service immediately. They will guide you on the necessary steps to ensure the issue is addressed promptly and minimize any potential water loss or damages.